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Experimenting Quality at University. A Pragmatist Approach of Instrumental Mediating Processes

Abstract : Based on a case study relating to the implementation of a quality program within a French university administrative activities, the dissertation explores the recent managerialization of the public sector. Following a clearly processual approach to organizations as well as a narrative and semiotic approach to instrumentation, the dissertation, on the one hand, relates the dazzles and surprises of the implementation of a representational engineering of complex systems, and on the other, attempts to capture the moments and movements that characterize the constant evolution of the quality program. Analyzing the managerial situations through the pragmatist concepts such as inquiry, valuation, semiosis and experimentalism sheds new light on organizational change. Indeed, while management instrumentation aims at bringing reality under control and reducing uncertainty, the case study shows that it nonetheless cannot but give rise to organizational surprises. The instrumental plasticity and plurivalence thus reveal their heuristic value, and their potential for reimagining the joint action. The pragmatist philosophy helps make it clear that organizational patterns are fundamentally transitional and uncertain, constantly subject to semiotic drifting, transforming the primary goals into means for new goals. This approach goes together with making the indeterminacy a central part of understanding the organizational processes, and with considering performance issues as experience ones.
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Contributor : Alvin Panjeta <>
Submitted on : Saturday, September 12, 2020 - 4:17:59 PM
Last modification on : Wednesday, October 28, 2020 - 10:03:43 AM


  • HAL Id : tel-02937117, version 1



Alvin Panjeta. Experimenting Quality at University. A Pragmatist Approach of Instrumental Mediating Processes. Business administration. Université Paris 1 IAE de Paris, 2019. English. ⟨tel-02937117⟩



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