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"ICARE : pour améliorer la satisfaction des clients internes de l’administration publique"

Gilbert Farge 1 Maha Rajab 1 Alvin Panjeta 2
1 UTC - Université de Technologie de Compiègne
2 IAE Paris - Sorbonne Business School
Mots-clés : Management de la qualité Management public
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Journal articles
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https://hal-upec-upem.archives-ouvertes.fr/hal-02937092
Contributor : Alvin Panjeta Connect in order to contact the contributor
Submitted on : Saturday, September 12, 2020 - 3:24:07 PM
Last modification on : Sunday, September 13, 2020 - 3:05:13 AM

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  • HAL Id : hal-02937092, version 1

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UPEC-UPEM | UNIV-COMPIEGNE | IAEPARIS

Citation

Gilbert Farge, Maha Rajab, Alvin Panjeta. "ICARE : pour améliorer la satisfaction des clients internes de l’administration publique". Les Cahiers de la qualité, Lexitis, 2016, 2, p. 139-148. ⟨hal-02937092⟩

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