A Hierarchical Classification Model of QoE Influence Factors

Lamine Amour (1) , Sami Souihi (1) , Said Hoceini (1) , Abdelhamid Mellouk (1)

1 UPEC UP12 - Université Paris-Est Créteil Val-de-Marne - Paris 12

Quality of Service (QoS) optimization are not sufficient to ensure users needs. That’s why, operators are investigating a new concept called Quality of Experience (QoE), to evaluate the real quality perceived by users. This concept becomes more and more important, but still hard to estimate. This estimation can be influenced by a lot of factors called: Quality of Experience Influence Factors (QoE IFs). In this work, we survey and review existing approaches to classify QoE IFs. Then, we present a new modular and extensible classification architecture. Finally, regarding the proposed classification, we evaluate some QoE estimation approaches to highlight the fact that categories do not affect in the same the user perception.

Mots clés: Quality of Experience (QoE); Mobile environment; Quality of Experience Influence Factors (QoE IFs); Quality of Service (QoS)

Domaines: Informatique [cs]; Réseaux et télécommunications [cs.NI]

Lamine Amour, Sami Souihi, Said Hoceini, Abdelhamid Mellouk. A Hierarchical Classification Model of QoE Influence Factors. 13th International Conference on Wired/Wireless Internet Communication (WWIC), May 2015, Malaga, Spain. pp.225-238, ⟨10.1007/978-3-319-22572-2_16⟩. ⟨hal-01728795⟩